IT RMM Technician – PSS2202

PSS - MSP · Calgary, Alberta
Department PSS - MSP
Employment Type Full-Time
Minimum Experience Entry-level

IT RMM Technician – PSS2202


About ESW – IT Business Advisors


ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.


Our Core Values


To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

  • Courageous Spirit: Intentionally moving forward while persevering in a positive manner.
  • Servant Heart: Willingness to put others ahead of ourselves while fostering fellowship with co-workers, clients, vendors and community.
  • Fun Attitude: Approaching our lives in a way which encourages excitement, passion and enjoyment.


The Position Highlights


  • RMM Technician
  • This position will be based out of any ESW Office location : Calgary, Edmonton, Grande Prairie, Fort St John and Victoria.


Commitment and Term


  • full time, perm position
  • hours: Monday-Friday 8 am – 5 pm, with some after-hours support required as needed


Primary Focus


  • We are looking for a RMM Technician for the Managed Services (MSP) department.
  • It is expected that you will set an example for the other members and follow company policy when dealing with clients
  • Working with MSP Team to solve problems
  • Provide technical support for our MSP services
  • Provide training to other members of the team


Skills and Experience


  • 1-3 years of experience as a technical specialist in RMM
  • Post-secondary education in a computer related discipline such as Computer Engineering would be preferred
  • Alternatively, an appropriate combination of education and experience may be considered
  • Have documentation skills
  • Be well organized and have time excellent time management skills.


Other Desirable skills and experience


  • This role requires good time management skills and an ability to work with minimal supervision
  • Be able to work reliably on their own or as part of a team.


Job Description


  • Service delivery training
  • Assisting in Reviewing MSP agreements
  • Maintaining N-central templates
  • MSP Operational training
  • tasks assigned by Team Lead
  • General communications
  • Investigating, troubleshooting, problem solving and resolving technical infrastructure related issues.
  • Build and maintain an in-depth knowledge of ESW-IT MSP services and offerings
  • Develop and update MSP technical documentation
  • Following Change Management Procedures when deploying changes to the varying environments.
  • Maintain client commitments related to service delivery requirements.
  • Assisting in the development and delivery of automated Managed Service products


Working Conditions


  • This position will be based out of any ESW Office location : Calgary, Edmonton, Grande Prairie, Fort St John and Victoria.
  • This role requires good time management skills and an ability to work with minimal supervision
  • The successful candidate must comply with the safety standards of ESW-IT and/or its client


Contacts


  • Will take day-to-day direction from the MSP Team Lead


Reporting Relationships


  • Will report to the MSP Team Lead, the MSP Coordinator, and/or the Director of PSS operations.


Additional Comments


  • Background checks and other assessments are conditions of employment.


How To Apply


Through BambooHR and provide a cover letter, kindly include:


  • Where you saw this position advertised
  • If you were referred to this position, the name of the ESW co-worker who referred you.


Only applicants eligible to work in Canada will be considered.


To view all job postings, see our website at   http://www.eswit.com/careers.html


 

Thank You

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  • Location
    Calgary, Alberta
  • Department
    PSS - MSP
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level